Post by Skaggs on Oct 5, 2004 8:12:04 GMT -5
TWC Subscriber Information Notice
Published October 2004 and distributed in October 2004 bills
Rates and Service Fees Per Month
A. Cable Service
• Basic $9.00
• Basic Plus Standard $42.90
B. Digital Cable (requires digital converter):
• Digital Tier with Navigator (includes on-screen program guide, 45 music channels and access to 39 pay-per-view channels) $5.45
C. Digital Premium Services: *
• Home Box Office (HBO) (14 screens) $13.95
• Cinemax (12 screens) $13.95
• Showtime & The Movie Channel (20 screens) $13.95
• STARZI (7 screens) $13.95
• iControl Premium On Demand $6.95
• Second, third or fourth Premium Channel $10.00
D. Additional Digital Services:
• Digital Movie Tier Package (includes Encore Thematics) */ $9.95
• Playboy (monthly)* $19.95
• N Asia & Zee N (package)* $14.95
• TV Asia or Zee N (individually)* $9.95
• RAt lnternalional $9.95
• Fox Movie Channel* $2.95
• Flix* $2.95
• Sundance* $2.95
• Encore Thematics (8 screens) * $3.00
• TWC en Espanol */ $4.95
• Sports Tier */ $1.95
• HDTier ++ $3.95
• Digital Video Recorder Service (DVR) */ $9.95
• Digital Video Recorder Service (DVR) with 1 Premium Channel */ $4.95
E. Digital Packages **
All Digital Packages include Basic and Standard Service, Digital Program Tier, Navigator on-screen guide, 45 Digital Music channels, access to all On Demand services, access to 39 Pay-Per-View channels, rental of 1 converter & remote.
• DigiPic 1000(1 Premium or DVR service) $63.95
• DigiPic 2000(2 Premiums & iControl Premium On Demand) $73.95
• DigiPic 4000 (4 Premiums & iControl Premium On Demand) $82.95
• DigiPic 1000 Combo (1 Premium or DVR service and Road Runner) $103.95
• DigiPic 2000 Combo (2 Premiums, iControl Premium On Demand and RR) $113.95
• DigiPic 4000 Combo (4 Premiums, iControl Premium On Demand and RR) $122.95
• Hollywood Package: FREE with subscription to any Digital Premium Service (includes Fox Movie Channel, Flix and Sundance)
F. High Speed On-line Services:
• Road Runner $44.95
• AOL $44.95
• AOL Including unlimited dial-up $54.95
• Earthlink $44.95
• Locat.Net $44.95
• Wireless High Speed Internet Access $10.00
G. Equipment Charges
• Converter (non-addressable Basic Cable Service only) $0.68
• Converter (addressable; analog, digital, OVR or HDN) $7.60
• Remote Control $0.35
• CableCARD $1.75
H. Other Charges
Assurance Plan (optional line protection plan) $0.50
I. One Time Charges:
Primary Installation
Unwired home $38.00
Prewired home $24.70
Reconnection $22.10
High Speed On-line $49.95
Wireless Equipment Charge (per device) $39.95
Additional Outlet
Unwired with installation $13.80
Prewired with installation $6.90
Unwired, separate trip required $24.15
Prewired, separate trip required $22.10
Upgrade/Downgrade
Separate trip required $22.10
Addressable (no trip necessary) $1.99
VCR Hookup $22.10
DVD Installation $22.10
J. Hourly Technical Service Rate $35.20
Service Level / Converter Requirements
* Requires subscription to Basic or Basic Plus Standard Service and digital converter
** Requires subscription to Basic Plus Standard and Digital Cable with Digital converter.
*/ Requires subscription to Basic Plus Standard and Digital convener.
+ Requires subscription to corresponding Premium Service.
++ Requires subscription to Basic or Basis plus Standard, and High Definition Digital converter.
Rates and lineups are subject to change pursuant to applicable state and federal law.
Rates shown are subject to applicable taxes and regulatory fees.
TIME WARNER CABLE
Subscriber Information Notice
As a Time Warner Cable customer, you are entitled to know about all of the programming rates, charges and services we offer, This information will be provided to you:
(a) at the time you first subscribe
(b) at the time you request any change in service
(c) at the time you make a request for any such information
(d) semi-annually
Also, if a network or channel is no longer available as part of the level of service to which you subscribe or if certain changes occur in programming or rates, Time Warner Cable will give you notice of these significant changes thirty (30) days prior to the effective date of the change if we know about it sufficiently in advance. If we don’t, we will give you notice within thirty (30) days of the date upon which we first learn of the change. Upon receipt of any rate and/or programming change notice, you may elect to terminate your monthly service or downgrade your existing service. If you inform us of your decision within thirty (30) days of the receipt of this change notice, this work will be performed at no charge.
In addition to the foregoing, it a network or channel is moved from one service tier to another or is removed from the system altogether and you first subscribed to our service during the nine months preceding the date of the change, or upgraded your service during the six months preceding the date of the change, you may be entitled to refund of installation, upgrade, or other one time charges paid to us if you choose to terminate or downgrade your subscription after the change. If a network is moved from the basic service tier to a more expensive tier, you may also have the opportunity to upgrade to the more expensive tier at no charge it you tell us of your decision within thirty (30) days of our notice.
The specific criteria for determining your eligibility for one or more of these opportunities will be explained to you in detail it and when it becomes necessary for us to give you notice of change in programming or rates.
In addition to the above, you are entitled to receive copies of our Billing Practices and Customer Complaint Procedures, Privacy Rights, Equipment Compatibility and Technical Complaint notices. Besides providing these notices periodically each year, copies are also available to any customer upon request.
Published October 2004 and distributed in October 2004 bills
Rates and Service Fees Per Month
A. Cable Service
• Basic $9.00
• Basic Plus Standard $42.90
B. Digital Cable (requires digital converter):
• Digital Tier with Navigator (includes on-screen program guide, 45 music channels and access to 39 pay-per-view channels) $5.45
C. Digital Premium Services: *
• Home Box Office (HBO) (14 screens) $13.95
• Cinemax (12 screens) $13.95
• Showtime & The Movie Channel (20 screens) $13.95
• STARZI (7 screens) $13.95
• iControl Premium On Demand $6.95
• Second, third or fourth Premium Channel $10.00
D. Additional Digital Services:
• Digital Movie Tier Package (includes Encore Thematics) */ $9.95
• Playboy (monthly)* $19.95
• N Asia & Zee N (package)* $14.95
• TV Asia or Zee N (individually)* $9.95
• RAt lnternalional $9.95
• Fox Movie Channel* $2.95
• Flix* $2.95
• Sundance* $2.95
• Encore Thematics (8 screens) * $3.00
• TWC en Espanol */ $4.95
• Sports Tier */ $1.95
• HDTier ++ $3.95
• Digital Video Recorder Service (DVR) */ $9.95
• Digital Video Recorder Service (DVR) with 1 Premium Channel */ $4.95
E. Digital Packages **
All Digital Packages include Basic and Standard Service, Digital Program Tier, Navigator on-screen guide, 45 Digital Music channels, access to all On Demand services, access to 39 Pay-Per-View channels, rental of 1 converter & remote.
• DigiPic 1000(1 Premium or DVR service) $63.95
• DigiPic 2000(2 Premiums & iControl Premium On Demand) $73.95
• DigiPic 4000 (4 Premiums & iControl Premium On Demand) $82.95
• DigiPic 1000 Combo (1 Premium or DVR service and Road Runner) $103.95
• DigiPic 2000 Combo (2 Premiums, iControl Premium On Demand and RR) $113.95
• DigiPic 4000 Combo (4 Premiums, iControl Premium On Demand and RR) $122.95
• Hollywood Package: FREE with subscription to any Digital Premium Service (includes Fox Movie Channel, Flix and Sundance)
F. High Speed On-line Services:
• Road Runner $44.95
• AOL $44.95
• AOL Including unlimited dial-up $54.95
• Earthlink $44.95
• Locat.Net $44.95
• Wireless High Speed Internet Access $10.00
G. Equipment Charges
• Converter (non-addressable Basic Cable Service only) $0.68
• Converter (addressable; analog, digital, OVR or HDN) $7.60
• Remote Control $0.35
• CableCARD $1.75
H. Other Charges
Assurance Plan (optional line protection plan) $0.50
I. One Time Charges:
Primary Installation
Unwired home $38.00
Prewired home $24.70
Reconnection $22.10
High Speed On-line $49.95
Wireless Equipment Charge (per device) $39.95
Additional Outlet
Unwired with installation $13.80
Prewired with installation $6.90
Unwired, separate trip required $24.15
Prewired, separate trip required $22.10
Upgrade/Downgrade
Separate trip required $22.10
Addressable (no trip necessary) $1.99
VCR Hookup $22.10
DVD Installation $22.10
J. Hourly Technical Service Rate $35.20
Service Level / Converter Requirements
* Requires subscription to Basic or Basic Plus Standard Service and digital converter
** Requires subscription to Basic Plus Standard and Digital Cable with Digital converter.
*/ Requires subscription to Basic Plus Standard and Digital convener.
+ Requires subscription to corresponding Premium Service.
++ Requires subscription to Basic or Basis plus Standard, and High Definition Digital converter.
Rates and lineups are subject to change pursuant to applicable state and federal law.
Rates shown are subject to applicable taxes and regulatory fees.
TIME WARNER CABLE
Subscriber Information Notice
As a Time Warner Cable customer, you are entitled to know about all of the programming rates, charges and services we offer, This information will be provided to you:
(a) at the time you first subscribe
(b) at the time you request any change in service
(c) at the time you make a request for any such information
(d) semi-annually
Also, if a network or channel is no longer available as part of the level of service to which you subscribe or if certain changes occur in programming or rates, Time Warner Cable will give you notice of these significant changes thirty (30) days prior to the effective date of the change if we know about it sufficiently in advance. If we don’t, we will give you notice within thirty (30) days of the date upon which we first learn of the change. Upon receipt of any rate and/or programming change notice, you may elect to terminate your monthly service or downgrade your existing service. If you inform us of your decision within thirty (30) days of the receipt of this change notice, this work will be performed at no charge.
In addition to the foregoing, it a network or channel is moved from one service tier to another or is removed from the system altogether and you first subscribed to our service during the nine months preceding the date of the change, or upgraded your service during the six months preceding the date of the change, you may be entitled to refund of installation, upgrade, or other one time charges paid to us if you choose to terminate or downgrade your subscription after the change. If a network is moved from the basic service tier to a more expensive tier, you may also have the opportunity to upgrade to the more expensive tier at no charge it you tell us of your decision within thirty (30) days of our notice.
The specific criteria for determining your eligibility for one or more of these opportunities will be explained to you in detail it and when it becomes necessary for us to give you notice of change in programming or rates.
In addition to the above, you are entitled to receive copies of our Billing Practices and Customer Complaint Procedures, Privacy Rights, Equipment Compatibility and Technical Complaint notices. Besides providing these notices periodically each year, copies are also available to any customer upon request.