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Post by the block on Apr 4, 2012 9:37:42 GMT -5
I had been on a free turbo for 12 months promotion as a year ago I complained about my poor service and high bill. That has since run out, and instead of automatically dropping the turbo, they decided to just bill me for it instead, at a higher rate than they are currently charging (you can get turbo now for $5 a month on their website, they were charging me $10). I've since gotten a credit for what they charged me, but they would not renew my promotion and kept claiming the free turbo for a year promotion doesn't exist anymore. They kept offering me the "special" promotion of $5 a month turbo, which as I mentioned above, is the normal price for it now.
Has anyone had any luck getting recent promotions applied? I just feel like my cable bill is so expensive for what you get, but there aren't any alternatives where I am. I wish I could get the 10 channels I actually watch for a proportionate rate vs what I'm paying for oxygen and lifetime and WE and all the dozens of channels I never watch. Obviously, they'll never offer an a la carte plan, and if they did it wouldn't be priced proportionally and would probably still be a ripoff.
So, any luck with promotions?
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Post by steveb on Apr 4, 2012 18:59:55 GMT -5
I cancel my account every 12 or 13 months and put it in my girlfriend's name. We rotate as the account holders. You actually have to cancel your account, turn your equipment in and start over. You can't just switch the account holder name.
We get the new customer promotion when we switch. All the movie channels, DVR, roadrunner turbo. I have free turbo for 6 months right now.
TW doesn't know the difference, just like apartments swap people in and out constantly. It's not by address, it's by SS#
It takes 20 minutes to unhook the boxes and modem, another 20 minutes at their office, and another 20 minutes plugging the new equipment back in. I save hundreds a year doing it this way. It's hard to believe but people think that's too much work and they talk about it but never do it. I'm saving $50-$60 a month over what everybody else pays for the same services.
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Post by the block on Apr 8, 2012 9:59:47 GMT -5
That's not a bad idea. Will they let you re-sign up with the new SSN and new customer price literally right after you hand over your old equipment, and they will reissue the new equipment? They might look at you weird, but I guess that's technically playing by the rules.
My in-laws in Long Island just switched from Cablevision to Fios just last week. $130 for 25/25 internet, cable tv, 1 multiroom dvr, 3 hd boxes, 1 cable card for their existing tivo, AND phone service. This is in an area where they have Cablevision, TWC, and Fios all competing against each other for their customers' business.
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Post by steveb on Apr 8, 2012 19:34:14 GMT -5
Yes they will. If both of you go, stand in line right behind each other. One of them turns the old equipment in and closes the account, the other signs up for new service at the same address. Don't let another rep help you while the other person is being helped. They'll give you the welcome folder with a channel guide and all that good stuff, plus you'll get the latest box and software.
Don't tell them what you are up to until the account has been closed. Otherwise, they will suggest that the other person be written in as the account holder.
It will be less sneaky if one of you turns the equipment in, and the other goes in later to sign up for new service. Drop off the equipment in the morning, then your wife stops by after work or on lunch break and signs up for new service.
The only flaw is that if you have digital phone, you'll lose your number. We both have cell phones, so a house phone wasn't a necessity for me.
If you order online, right now they have Phone + Digital + Roadrunner for $89.99 a month for 12 months, plus a free upgrade to turbo for 6 months. HBO, Showtime, Cinemax, TMC free for 3 months, $15 for the 2 months after that, then it's $15 a piece for the premiums after 6 months.
If you go to TW's order page, you can order stuff separately. $34 for digital cable, and $19.99 for standard road runner.
Those are online only deals, so you'd have to turn in the equipment, go home and order online, pick up the equipment the next day.
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Post by UsualNoise on Apr 10, 2012 11:46:13 GMT -5
Last September I simply called and said I was dropping Time Warner for another company and they gave me a year of $99 for the cable/internet/phone bundle. I plan on trying that again in August. It doesn't hurt to at least ask first, although it sounds like they may be getting stingier with the promotional rates.
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Post by steveb on Apr 12, 2012 22:59:39 GMT -5
Depends on who you get on the phone. They are supposed to do everything they can to retain business but sometimes you get a lazy one that doesn't put up a fight.
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Post by the block on Apr 13, 2012 11:03:32 GMT -5
I just got a call from Time Warner "following up" on the free home phone for a year promotion they recently sent me in the mail for being such a "loyal customer", and that I threw straight in the garbage can when I received it. She wanted to know if she could set up an appointment to schedule the installation for it. I told her that my wife and I both have cell phones and have been without a landline for 5 years, and haven't missed it one bit. I said how about rewarding my loyalty with faster internet service, or a lower bill. She said she couldn't do that, but followed up with that I would only have to pay tax on the new landline. So I said "so I would have to pay more to get free home phone for a year?" She said yes, and that was the end of the conversation. Another great customer service experience, thought I'd share.
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Post by redsoxfaneb on Apr 24, 2012 14:06:30 GMT -5
I told them I didn't want to sign up for home phone service because my wife and I both also had cell phones, but that wasn't the end of it, Time Warner Cable kept calling every 3 days asking me to sign up for it. Terrible customer service.
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