DD 5.1 audio out issues with the 8300HD DVR

[Skaggs]

There is a thread on this issue here.

Here's the email I sent today:

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-----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Monday, March 27, 2006 7:51 AM
To: ********@nycap.rr.com
Subject: TWC Submission Confirmation # 4112

Please do not reply to this E-mail.
To enter your questions or comments, please go to help.twalbany.com/reply.php

Thanks for your input, Mark Pyskadlo! A Time Warner Cable representative has received notification regarding your comments. Based on our current volume, you should receive a response within a few business days. Thank you for being a Time Warner Cable customer.

Here is a copy of your inquiry:
Name: Mark Pyskadlo
Phone: 518-***-****
Subject: Cable TV Troubleshooting

Comments: I noticed I did not have DD5.1 sound last night during the Sopranos, but thought it must be a network thing.

This morning, I turned on my system and switched to HBO on channel 1880. I still had 2 channel stereo, so I went to the Audio:Digital Out portion of the settings menu. It listed the Audio:Digital Out as Dolby Digital, however I was only getting 2 channel stereo on my receiver.

I moved the highlighted cursor over to the Dolby Digital "status" and the DD5.1 indication immediately lit up on my receiver.

The same thing happened to me previously during the 2006 Super Bowl when I noticed my audio receiver was not in DD 5.1 mode. It should automatically go into Dolby Digital Surround 5.1 when such a signal is received.

I switched to my OTA receiver and the receiver recognized the DD 5.1 signal, so I knew the game was in fact in DD 5.1. I switched back to the 8300HD DVR and the DD 5.1 signal dropped out. I then went into the SETTINGS menu of the DVR and made sure the AUDIO OUT was set to DOLBY DIGITAL. I moved the cursor to DD and pressed it to confirm the setting. Immediately, my audio receiver noticed the DD 5.1 signal.

I am requesting that you inform me of your progress to fix this issue, as it is not an isolated problem. Others on the AlbanyHDTV.com website have experienced this problem, as well. Thank you.

Tracking Number: 4112

Please keep this tracking number for your records and refer to it when talking to a Time Warner Cable Customer Care Representative:

[Skaggs]

Here's TWC's reply:

-----Original Message-----
From: [e-mail]
Sent: Thursday, March 30, 2006 3:48 PM
To: *******@nycap.rr.com
Subject: Response to your inquiry # 4112

Please do not reply to this E-mail.
To enter your questions or comments, please go to help.twalbany.com/reply.php.


Mark Pyskadlo,
I do apologize about this problem that you have experienced. This is a problem that Scientific Atlanta is aware of and is working towards correcting.

Please let us know if we can be of any additional assistance.
Thank you for being a Time Warner Cable customer.
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Customer Care
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225