Daylight savings issues: Scientific Atlanta DVRs

[Skaggs]

-----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Wednesday, March 22, 2006 9:02 AM
To: ****@nycap.rr.com
Subject: TWC Submission Confirmation # 4019

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To enter your questions or comments, please go to help.twalbany.com/reply.php

Thanks for your input, Mark Pyskadlo! A Time Warner Cable representative has received notification regarding your comments. Based on our current volume, you should receive a response within a few business days. Thank you for being a Time Warner Cable customer.
Here is a copy of your inquiry: Name: Mark Pyskadlo
Phone: 518-***-****
Subject: Cable TV Troubleshooting
Comments: Last October, my TWC DVR changed all my scheduled recordings to an hour earlier than what I had them scheduled. Apparently, this was related to Daylight Savings. Has Albany TWC taken the appropriate steps to make sure this same issue will not happen again when daylight savings occurs April 2, 2006? Please state in your reply that TWC has or has not made the necessary DVR software modifications. Thank you.

Tracking Number: 4019

Please keep this tracking number for your records and refer to it when talking to a Time Warner Cable Customer Care Representative:

[Skaggs]

-----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Friday, March 24, 2006 11:19 PM
To: ********@nycap.rr.com
Subject: Response to your inquiry # 4019

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To enter your questions or comments, please go to help.twalbany.com/reply.php.


Mark Pyskadlo,
Unfortunately,as of this time we still do not have a definite resolution for this problem. The easiest way to correct the issue is to delete the scheduled recordings and reset them with the new time,after daylight savings time occurs. Please contact us if you have any further questions about this.

Please let us know if we can be of any additional assistance.
Thank you for being a Time Warner Cable customer.


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Tracey
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225

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That's some good customer service! Not!