HDnet quality issues via Albany Time Warner Cable

[Skaggs]

Sent to HDnet in response to recent poor video via Albany TWC. See this thread for more info.

-----Original Message-----
From: Mark Pyskadlo [mailto:[e-mail]]
Sent: Friday, February 03, 2006 5:43 PM
To: '[e-mail]'
Subject: Albany Time Warner Cable quality issues

Dear HDnet:

I watched the movie Bubble last Friday night. Unfortunately, it had numerous instances when the picture froze and there was no audio for 5 +/- seconds. This happened at random intervals throughout the entire movie.

Also, I noticed this same audio & video freeze occur during many other HDnet movies this past week.

I called Albany TWC (518-869-5500), but the unknowledgeable customer service reps will not forward my comments to their engineering department and will only offer to send a tech out to my house.

This is not a subscriber problem, as many other people in my area are experiencing the same issues. This is a transmission and/or delivery issue. Please read the comments in the HDTV Channel Lineup portion of the www.albanyhdtv.com forum. I am the owner/webmaster of this website.

Thank you in advance for reviewing my concerns.

Sincerely,

Mark Pyskadlo

[Skaggs]

-----Original Message-----
From: Viewer [mailto:[e-mail]]
Sent: Sunday, February 05, 2006 3:24 PM
To: [e-mail]
Subject: Albany Time Warner Cable quality issues

Hi-

Thanks for bringing this to our attention.

We've sent this email onto our contacts at TW in Albany in hopes that
they can find a resolution quickly. If you don't see an improvement in
the next few days, please drop an email to "[e-mail]" so that we
may continue follow up.

Thanks, again and please feel free to contact us with any other comments
or questions.