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Post by Skaggs on Oct 30, 2005 21:56:31 GMT -5
When I sat down to watch Desperate Housewives this evening at 9:45PM (the show starts at 9PM), I noticed my DVR was not recording.
I went to the SCHEDULED RECORDINGS section in the menu, and I noticed that all of my scheduled recordings had their times changed to AN HOUR EARLIER than the intended times.
I did nothing to to warrant this. This is a glitch in TWC's system!
BTW, luckily Desperate Housewives was a repeat.
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Post by Skaggs on Oct 30, 2005 22:08:20 GMT -5
Thanks for your input, MArk Pyskadlo!
A Time Warner Cable representative has received an e-mail regarding your comments, and will contact you shortly. Thank you for being a Time Warner Cable customer!
Please make sure the following information is correct:
Name: Mark Pyskadlo
E-mail Address: ****@********.com
Phone: ***-****
Comments: When I sat down to watch Desperate Housewives this evening at 9:45PM (the show starts at 9PM), I noticed my DVR was not recording. I went to the SCHEDULED RECORDINGS section in the menu, and I noticed that all of my scheduled recordings had their times changed to AN HOUR EARLIER than the intended times. I did nothing to to warrant this. This is a glitch in TWC's system! How do I fix this?
If any of this information is incorrect, or you have additional comments, please go to our online reply form.
Please keep this tracking number for your records and refer to it when talking to a Time Warner Cable Customer Care Representative.
TRACKING NUMBER: 716
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Post by Skaggs on Nov 1, 2005 15:46:46 GMT -5
Response from Albany Time Warner Cable:
What no fix? That's just the way it is? How about..."We'll refund your DVR fee for this month." What great Customer Service. NOT!
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Post by Skaggs on Nov 1, 2005 15:56:24 GMT -5
I called TWC Customer Service and spoke to Sheryl in the Rotterdam office. She agreed to refund $4.95 of my monthly DVR service charge, which is the net cost after the "package discount".
The "squeaky wheel" gets the grease.
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Post by hurnik on Nov 4, 2005 22:11:08 GMT -5
Stupid me didn't check my DVR until tonight. NOTHING this week got recorded.
How inept can TW be to have a DVR that cannot handle daylight savings.
Wonder what Mr. Taubkin says about this (other than nothing).
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Post by turboliner on Nov 5, 2005 1:43:49 GMT -5
lets email him!
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Post by Skaggs on Mar 22, 2006 8:46:03 GMT -5
This is a reminder to check your TWC DVR on April 2, 2006. Look at the scheduled recordings to make sure it did not delete any of them or change the times.
There is a possibility TWC didn't bother to fix the issue when I reported it to them last year.
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Post by Skaggs on Mar 24, 2006 23:46:03 GMT -5
I asked TWC via email if they have fixed the problem I brought to their attention 6 months ago. You can read my email and their reply in whole here. Here's their answer:
Mark Pyskadlo,
Unfortunately,as of this time we still do not have a definite resolution for this problem. The easiest way to correct the issue is to delete the scheduled recordings and reset them with the new time,after daylight savings time occurs. Please contact us if you have any further questions about this.
Please let us know if we can be of any additional assistance. Thank you for being a Time Warner Cable customer.
------
Tracey
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225
So, what do you all think of that statement? They have known it to be a problem for 6 months, but instead of fixing the problem, they advise, "... to delete the scheduled recordings and reset them with the new time,after daylight savings time occurs." Nice. This is what I pay $120 per month for? |
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Post by Skaggs on Mar 25, 2006 11:43:51 GMT -5
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Post by juice46 on Mar 28, 2006 20:45:11 GMT -5
These are really little things that we are wasting our time discussing and complaining about, Daylight savings issues on the dvr, c'mon. How hard is it to go back in and reschedule your recordings? On your clock at home, do you not have to adjust that for Daylight savings ? I'm mean really doing this once or twice a year is not a huge inconvienence, then again reading this forum i guess it is. If you familar with writing programs and software its not as easy just to change something like this. In some cases rewriting the software would be needed that just doesn't happen in a day. Granted the service has flaws and its like that with any service you get. I have had dish and there were similar issue's. I think we can cut them a little slack on this one ya think;)
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Post by Skaggs on Mar 28, 2006 23:04:22 GMT -5
These are really little things that we are wasting our time discussing and complaining about, Daylight savings issues on the dvr, c'mon. How hard is it to go back in and reschedule your recordings? On your clock at home, do you not have to adjust that for Daylight savings ? I'm mean really doing this once or twice a year is not a huge inconvienence, then again reading this forum i guess it is. If you familar with writing programs and software its not as easy just to change something like this. In some cases rewriting the software would be needed that just doesn't happen in a day. Granted the service has flaws and its like that with any service you get. I have had dish and there were similar issue's. I think we can cut them a little slack on this one ya think;) I'm not paying $9.95 per month for each clock in my house and I don't have to reprogram each clock 15 times. I have 15 scheduled recordings. I also don't have to reprogram any of the Season Passes on either of my two SD Tivo's. Most people won't find out about this glitch until they settle down in front of their HDTV's to watch a program they thought they had recorded on their TWC issued DVR. I made TWC aware of this issue 6 months ago. They didn't stop collecting my $9.95 a month and they didn't fix the problem. If there was an error in their billing software that sent out bills for half the normal amount, would TWC wait 6 months to re-write the code? Sorry, no "slack" from me. |
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Post by hurnik on Mar 29, 2006 22:12:23 GMT -5
Um, right. You think it's all that easy to add in like 15 diff. programs (and with the TW DVR you are limited to a week's worth of Guide Data, so if the show isn't on that week, you have to wait until the Guide has the show listed so you can add it back in). It's one thing to change a clock back, but when time is provided on your cable/cell/computer, etc. via atomic clocks, etc. how'd you like to have to change all your servers and workstations, etc. at work? Or all your cell phones? This is a DVR, not a VCR. (although in TW case, their DVR is nothing more than a digital VCR). It's extremely poor compared to Tivo which has far more "intelligence" programmed into it. Skaggs is right. TW has known about this and just doesn't give a rats ass, as far as I'm concerned. But then again, I lost a whole week's worth of recordings last time because I didn't "re-do" my scheduled recordings the last time it happened. These are really little things that we are wasting our time discussing and complaining about, Daylight savings issues on the dvr, c'mon. How hard is it to go back in and reschedule your recordings? On your clock at home, do you not have to adjust that for Daylight savings ? I'm mean really doing this once or twice a year is not a huge inconvienence, then again reading this forum i guess it is. If you familar with writing programs and software its not as easy just to change something like this. In some cases rewriting the software would be needed that just doesn't happen in a day. Granted the service has flaws and its like that with any service you get. I have had dish and there were similar issue's. I think we can cut them a little slack on this one ya think;) |
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Post by juice46 on Mar 30, 2006 23:58:07 GMT -5
Like i said before the service has flaws its not perfect. Its definately no TiVo. I agree with that but, most people don't want to spend the money to buy TiVo's equipment then pay for a subscription to there service, and be in a contract with them for 1,2,3 years. Little annoyances like "Daylight savings" shouldn't be an issue. On the other hand its really not that big of a deal. I have 2 dvrs with multiple scheduled recordings between 2 boxes i have 32-33 shows. To go back in and schedule the recordings on my dvr it took all of 10mins, I know its horrible and i was out of breath for a short while but I found the strength to go on.
Yes, TW has known about this issue. Is it a major problem for the "Masses"? not really. I have spoken to friends, family and neighbors and they don't consider it to be a big problem.. When we call customer service they are always kind and curtious to us, and when something like this goes wrong they have given us credit for the issue's and we are all aware that its something that won't be fixed right away............... Patience gentleman I know its stretch.
I called TW just the other day to make a payment and the gentleman I spoke with took care me, during our conversation he say's I notice you have 2 dvr's and told me about the concern of the daylight savings bug with the Dvr's, which i was very appreciative of. He also told me they have been trying to work with Scientific Atlanta to get a fix on this for a while now. I comeneded him on his customer service and they are alway's great to work with.
Enough rants about daylight savings guy's lets just some it up Dvr w/Tw is good, TiVo is the "Ferrari" of Digital Video Recording services. To each there own,...........Next topic
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Post by Skaggs on Mar 31, 2006 6:35:51 GMT -5
Problems are already being reported from Houston, TX in the AVS forum:
I already see potential problems with the change to daylight savings time. In the Scheduled Recordings, it lists Grey's Anatomy set to record on Sun 4/2 at 9:00-10:00pm (Central Time), but it lists Crossing Jordan set to record on Sun 4/2 at 10:00-11:00pm (Central Time). Both shows air at the same time. When I look at the Program Guide, it shows both programs airing at 9:00pm (Central Time), but Crossing Jordan is not highlighted while Grey's Anatomy is highlighted. The two shows after Crossing Jordan are highlighted, note they are half hour shows and were not scheduled to be recorded. Both Crossing Jordan and Grey's Anatomy are scheduled to record all first-run episodes. Also, some of the other shows have the wrong time.
Houston Time Warner Cable
8300HD
SARA 1.87.16.a104
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Post by Skaggs on Mar 31, 2006 6:47:47 GMT -5
I called TW just the other day to make a payment and the gentleman I spoke with took care me, during our conversation he say's I notice you have 2 dvr's and told me about the concern of the daylight savings bug with the Dvr's, which i was very appreciative of. He also told me they have been trying to work with Scientific Atlanta to get a fix on this for a while now. I comeneded him on his customer service and they are alway's great to work with. Since TWC knows it is a problem, "good customer service" would be to proactively notify their DVR customers (via email , snail mail, a post on their website, phone call, etc.) and give us a reduction on the DVR fee until they fix the problem. Enough rants about daylight savings guy's lets just some it up Dvr w/Tw is good, TiVo is the "Ferrari" of Digital Video Recording services. To each there own,...........Next topic Sounds to me like you are a TWC employee who gets his service for free. |
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