Post by Skaggs on Jan 22, 2004 19:05:52 GMT -5
Tuesday, January 13, 2004, between 5:00AM and 5:30AM, TWC will be sending new software to all 3250HD settops in the system. This upgrade will allow TWC customers to begin using the DVI port on this type of converter. This is the only change that this update will include. Customers will see their settop reboot and then begin to load the new software. Once the clock comes back on they will be all set. Customers should not reboot their converter during this process or it will need to begin over again once the settop is plugged back in.
Also, please note that TWC does not supply the DVI cable that will be needed to use this port. This (DVI) cable will come with the television, or the customer will need to purchase one where they purchased the television. Further, there are a number of different types of DVI cables and the customer should verify that they have the correct one for connecting to a television before hooking it up.
Finally, remember that this type of connection to an HD television (DVI) bypasses many of the functions on the SA settop. This means that if the television does not support things like zooming or stretching of the picture or upconverting to 1080i from 720p, for example, then those functions will not be available to those customers unless they reconnect their televisions with the component hookup that TWC supplies.
Also, please note that TWC does not supply the DVI cable that will be needed to use this port. This (DVI) cable will come with the television, or the customer will need to purchase one where they purchased the television. Further, there are a number of different types of DVI cables and the customer should verify that they have the correct one for connecting to a television before hooking it up.
Finally, remember that this type of connection to an HD television (DVI) bypasses many of the functions on the SA settop. This means that if the television does not support things like zooming or stretching of the picture or upconverting to 1080i from 720p, for example, then those functions will not be available to those customers unless they reconnect their televisions with the component hookup that TWC supplies.