So I called to schedule another cable card install (just so TW can make $20 since I could install it myself) for my other Tivo. I requested a tuning adapter at the same time so I could save myself a trip. I was told that I have to wait to get a letter from them before I can get one. "It's mandated by the FCC" the rep said.
I dunno, the reps are so clueless there. The tech shows up to install the cable card and has a meltdown because I don't have the TA. I told him that the rep said I couldn't have a TA until AFTER I had the cable card installed. A second rep confirmed what the first rep said. I got my "letter" today so now I get to drive clear the heck up to Clifton park or Rotterdam to pick up the darn things (like I have a few hours to spare when they're open).