Contact Time Warner EXECUTIVE Customer Service

[Skaggs]

Have you ever been frustrated with the local Albany TWC customer service? Who hasn't?

Now, thanks to The Consumerist, you can contact Time Warner's Executive Customer Service when you feel you can't get any resolution from the local TWC office:

If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly!

[e-mail]
203-328-0600 - option 2
Leader of Office of the President team: James Abott

[Skaggs]

For those of you who use a TiVo with cable cards and are frustrated about how Albany TWC sets the CCI Byte so you can't use the TiVo-To-Go and Multiroom Viewing features, there is an effort underway to contact Corporate TWC. More info available in this post.

[Chris Miller]

If you are on Twitter, send a tweet to @jefftwc and request that the CCI flag be cleared. He's the Director for Digital Communications for Time Warner Cable.

[Skaggs]

Jeff's email address is [e-mail]