TWC Corporate Cable Card Helpdesk

[Skaggs]

Found this number on the TiVo Community. Haven't needed to call it (yet), but I thought I would post it here for future reference:

1-866-532-2598

[Chris Miller]

I just called it see if they had any updates for the tuning adapter availability (yeah, I know... ) and the CSR that answered was Sean (or Shawn), the same CSR that told me that I wouldn't be able to get the SDv channels until the multi-stream cards were available.

[peekb]

I just called for the hell of it. The CSR said that it was still in beta in their area (North Carolina) and going well, but there was still no ETA. They were hoping to have it rolled out by Jan 1, but given that he hasn't heard anything more in a while, he wasn't sure that was still going to happen.

Oh, and hi Chris.

[Chris Miller]

Maybe something needs to be done at the FCC level to encourage TWC to accelerate the deployment of the Tuning Adapters?

I just signed up for digital cable, so the digital channels were already SDV, but those of you who have had it before the mass migration of channels to SDV (I picture it as lemmings going over a cliff) have a legal claim as TWC downgraded your service without remedy or due notice to city and/or towns that provided the charter to allow TWC to operate.

Two TWC companies out in Hawaii were fined for moving channels to SDV without proper notice, I'm sure that the same case can be made for Albany. At this point everyone has read the articles about the FCC fines (like this one: is.gd/aW3Q)

...The FCC this week issued fines of $20,000 each for alleged violations by the Cox system in Fairfax County, Va.; and for Time Warner Cable's systems in Kauai and Oahu, Hawaii. The Commission is also requiring the operators to refund affected customers based on when the MSOs deployed SDV in those systems.

The FCC noted it can fine operators up to $32,000 for each violation or each day of a continuing violation, up to a statutory maximum of $325,000 for any single continuing violation. ...

You can register a complaint with the FCC at this handy link:
esupport.fcc.gov/complaints.htm

As much as I hate p*ssing on TWC, they may need to have a financial incentive to do the Tuning Adapter rollout. I have no idea how the FCC classifies a "single continuing violation", but you could make the argument that each channel that was moved to SDV would constitute a separate violation. If you figure at least 50 channels formerly viewable by the CableCards are now on SDV, you are talking about some substantial fines.