Sent to HDnet in response to recent poor video via Albany TWC. See this thread for more info.
-----Original Message----- From: Mark Pyskadlo [mailto:firstname.lastname@example.org] Sent: Friday, February 03, 2006 5:43 PM To: 'email@example.com' Subject: Albany Time Warner Cable quality issues
I watched the movie Bubble last Friday night. Unfortunately, it had numerous instances when the picture froze and there was no audio for 5 +/- seconds. This happened at random intervals throughout the entire movie.
Also, I noticed this same audio & video freeze occur during many other HDnet movies this past week.
I called Albany TWC (518-869-5500), but the unknowledgeable customer service reps will not forward my comments to their engineering department and will only offer to send a tech out to my house.
This is not a subscriber problem, as many other people in my area are experiencing the same issues. This is a transmission and/or delivery issue. Please read the comments in the HDTV Channel Lineup portion of the www.albanyhdtv.com forum. I am the owner/webmaster of this website.
-----Original Message----- From: Viewer [mailto:firstname.lastname@example.org] Sent: Sunday, February 05, 2006 3:24 PM To: email@example.com Subject: Albany Time Warner Cable quality issues
Thanks for bringing this to our attention.
We've sent this email onto our contacts at TW in Albany in hopes that they can find a resolution quickly. If you don't see an improvement in the next few days, please drop an email to "firstname.lastname@example.org" so that we may continue follow up.
Thanks, again and please feel free to contact us with any other comments or questions.