FiOS TV Technical Issues/ Questions

[chenrikson]

I wonder what the DV criteria are. One neighbor has it. but the person across the street using the same FIOS line can't get it. Doesn't make sense to me, but there must be some major technical problem or management that is totally clueless (take your pick)!

[chenrikson]

Smoe additional research seems to indicate that the "problem" with DV is that VZ can't handle the billing changes in going from Essentials to DV. In particular, VZ is slowing way down on deployment of DV, and current customers are out of luck. Gee, I thought VZ was a big operation with answers for most problems. :-)

[Richard Feirstein]

We just switched from TW triple play to FiOS quad play (includes wireless phone service).

First problem: Verizon told TW to switch its telephone service over to Verizon BEFORE FiOS was installed. Thus our home phone service was cut off and the number almost lost.

Second problem: After the FiOS install Verizon could not find our phone number. The assigned us a temp number and two weeks later switched us over to our old number. Except that calls placed on a TW telephone service phone get a "not connedted" message. Verizon is trying to fix this issue.

Time Warner is much easier to get through to. We had to call Verizon at least 20 times and spoke to over 50 people before we could iron out our problems. It took over an hour on many calls while being moved around their universe. Almost no one would own the problem until the very end.

We did find that every person we delt with at Verizon was very nice but management has got a lot of kinks to work out in their roll out of this service. As it is we still don't know for sure what they have sold us and what we are going to be asked to pay. Yes me have an idea, but the deal keeps changing.

For example, we received several letters from Verizon inviting us to switch to FiOS. One offered a $100 gift card. Another offered $5.00 off each month. Another offered Extream service (with a slower internet speed) for $69.00 per month. A door to door FiOS sales person offered us as yet a different deal. But it turned out that nothing seemed to stick when you called the business office to confirm the final offer. We are happy now with FiOS but still don't know what we agreed to or what Verizon thinks it offere us. Verizon can't tell us and its web service does not yet have our information.

Some why to run a railroad.

[feirstein]

Sorry for all the typo's.