Post by Skaggs on Dec 4, 2006 17:47:13 GMT -5
Today, I sent an email to Albany TWC asking about the end of INHD2 and their intentions with the HD Tier:
Later in the day, I received this email from Albany TWC:
Just a few minutes ago, I received this response:
I read this two ways:
1. I find it hard to believe that they "...were not notified of..." INHD2 going off the air.
2. It is good to hear, "We will be adding new services to the HD tier..." and "...some other services will be added to the tier by the end of the year."
I have learned that INHD2 will discontinue broadcasting on December 31, 2006. What channel will Albany TWC place into the HD Tier to replace INHD2? If there are no plans to add a new channel to the HD Tier, will you be reducing the cost of the HD Tier to compensate for the loss of programming?
Later in the day, I received this email from Albany TWC:
Mark,
I am currently looking into this for you I hope to have an answer soon. This is not something we have been notified of with them leaving.
Please let us know if we can be of any additional assistance.
Thank you for being a Time Warner Cable customer.
------
Michael
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225
I am currently looking into this for you I hope to have an answer soon. This is not something we have been notified of with them leaving.
Please let us know if we can be of any additional assistance.
Thank you for being a Time Warner Cable customer.
------
Michael
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225
Just a few minutes ago, I received this response:
Mark,
In looking into your issue I have found that INHD has decided to Merge their 2 channels together into 1 channel. We will be adding new services to the HD tier but at the moment I do not have a confirmation as to what channels will be added. The cost of the tier will not change but some other services will be added to the tier by the end of the year.
Please let us know if we can be of any additional assistance.
Thank you for being a Time Warner Cable customer.
------
Michael
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225
In looking into your issue I have found that INHD has decided to Merge their 2 channels together into 1 channel. We will be adding new services to the HD tier but at the moment I do not have a confirmation as to what channels will be added. The cost of the tier will not change but some other services will be added to the tier by the end of the year.
Please let us know if we can be of any additional assistance.
Thank you for being a Time Warner Cable customer.
------
Michael
Customer Care Team
Time Warner Cable
Albany Division
1021 Highbridge Rd
Schenectady, NY 12303
1-866-321-2225
I read this two ways:
1. I find it hard to believe that they "...were not notified of..." INHD2 going off the air.
2. It is good to hear, "We will be adding new services to the HD tier..." and "...some other services will be added to the tier by the end of the year."