Post by Chris Miller on Mar 30, 2011 11:38:10 GMT -5
The DSL is different technology. The service level agreement that the plaza signed with VZ may have something to do with the two day downtime. Once you add a middle man to the equation, all bets are off.
At our office, our contract is with VZ. If something went wrong, we would escalate it immediately. Two days down under normal conditions is unacceptable.
Post by Chris Miller on Mar 30, 2011 10:01:28 GMT -5
Were your stores using FiOS or DSL? Our office uses a FiOS business connection and while we had issues getting it set up, we had 100% uptime for the last 2 years with it. Two days without Internet is a big deal. If you couldn't get them to come out, I would consider TWC Business service. Residential and business service are managed separately.
I've had FiOS at home since 2005 or 2006 and I have had only one time where I lost the connection (that I was aware of). That was about 3 weeks ago and apparently the ONT was being remotely updated. I had a service call and the service guy was out that afternoon. The Internet was only down for an hour or two, but I wanted it checked out anyways.
My biggest concern with moving from TWC to VZ was the level of service. TWC service was usually pretty prompt. On the other hand, they had to come out to my house too many times to address signal quality issues. I can't judge the quality of their service calls based on a single service, but only having one service call in 5+ years is significant. Verizon's Twitter presence is pretty good. I think TWC has more people manning the Twitter accounts, but I have had prompt responses from @verizonsupport for all of my questions.
Cablevision didn't merge with NBC Universal, Comcast did.
You're right, I got sloppy there and went back and corrected the post.
The point was valid. Cablevision took some heat from Congress during the Comcast/NBC merger because of the fight between FOX and Cablevision. If the Court of Appeals rules against them, they will probably not fight it any further.
Post by Chris Miller on Mar 29, 2011 21:08:13 GMT -5
In case you were wondering why MSG HD is not on the Verizon FiOS channel list...
Cablevision owns the MSG Network and has refused to sell that channel's programming in HD to FiOS TV (and a couple of other CATV providers). Cablevision has taken the position that it provides that channel over fiber and is not covered by program access rules as defined by the FCC.
The FCC has ruled that programming delivered over fiber is subject to the same access rules as other forms of cable and satellite programming. The FCC has taken Cablevision to court to force it compile with the programming access rules. The case "Cablevision Systems Corp. v. FCC" (No. 10-1062) was filed in the US. Court of Appeals for the D.C. Circuit last November.
Oral arguments for 10-1062 were held for this past February, a decision has not yet been released. With Cablevision's impending merger with NBC Universal, I would imagine that Cablevision will comply with the ruling (when it finally comes down). They already took some heat for their fight with Fox.
In the NY/NJ markets, Verizon has reserved channels 578-581 reserved for MSG HD, MSG2HD, MSG Plus HD and MSG Plus 2 HD. MSG HD is coming, it's just a matter of when.
Post by Chris Miller on Mar 28, 2011 23:03:17 GMT -5
At this point, I'm leaning towards keeping the VZ Router as the primary (or outer) router. I'm not planning on copying media files to the VZ DVR, I'll keep my toys running on the subnet managed by my Netgear (the inner router). I had to do some tweaking to get my Windows Home Server box connected to the outside world, but that seems to be fine too.
If anyone else has a WHS box and wants to get remote access working through 2 routers, this is what worked for me:
Assign a static IP address to the WHS box from the inner router. The OEM firmware in my Netgear router supports this.
Set up port forwarding on the inner router to the WHS box. You will need to forward ports 80, 443, and 4125 to the static IP address that you assigned to the WHS box.
On the VZ router forward the same ports to the inner router.
Run the Remote Access Repair Wizard on the WHS console to verify that the connection is working.
Post by Chris Miller on Mar 28, 2011 9:08:02 GMT -5
I'm in the middle of the install. My connection speed has already jumped from 20/5 to
The router is a wireless N model, but I'm going to keep using my Netgear. The VZ router is a single band, I have a dual band. They forgot the cablecard for my TiVO, but they are running one out now.
I ended up getting one more STB. I'll have the multiroom DVR (Moto 7232), 3 STBs, and cablecard.
[EDIT] They have completed the install. The installer was very knowledgeable and walked me through all of the settings, widgets, and parental controls. I walked him through his first cablecard install. The cablecard install went much easier than it did with Time Warner. He was able to pair the card with an app that he ran on my PC. TiVo still does not have the Bethlehem zip codes associated with FiOS, I used 12205 instead.
Not having a Tuning Adapter made the TiVo setup much easier. A manager had come out to drop off the cable card, it was left off the installation order. Great picture on both the VZ hardware and the TiVo, but I have not spent a lot of time with it
The UI on the FiOS boxes makes the Time Warner UI look like CompuServe, circa 1986. Easy to use and they have a help channel and VOD help. Until I get used to everything, I'm going to run the routers in the suggested VZ layout. The VZ router goes between the Internet and my network. My Netgeear router is on a separate subnet. Since my router has better WiFi, I turned off the radio on the VZ router. As long as my WHS box can punch a hole through the various firewalls, I''l be set.
I did lose one of my favorite channels, BBC America HD. They have the SD channel, but I'll miss the HD channels. I am not the only one complaining about this, hopefully they'll add this.
Post by Chris Miller on Mar 27, 2011 14:59:01 GMT -5
I don't have mine yet, it gets installed on Monday. I bought a new Netgear router last month, I plan on putting it in front of the Actiontec router after the installer has left.
You absolutely need the Actiontec somewhere in the configuration, otherwise the Verizon supplied set top boxes and DVR's would be unable to get their data. It's the MOCA bridge from the ONT to the router and from the router to the STB's.
There are a few ways of making the Actiontec work along side your own router. DSLReports.com has a FAQ on the various combinations that you can try. I've been watching their forums for while, people are having mixed success with using their own router as the primary. It sounds doable, but will take some time to get it rights.
The simplest solution is put your own router behind the Actiontec, on it's own subnet. This is the Verizon supported setup. All of the FiOS TV features will work, but you will be unable to share data between VZ's DVR and your own PC. I will do this until the installer walks out the door.
I will try one of the combinations of using my router as the primary and the ActionTec as secondary. There is a crazy combination that uses 2 of your own routers plus the Actiontec. This combination gives the Actiontec the same IP address as the primary router and VZ only sees the Actiontec. That's documented here. I still have my old router, running as an access point and VPN, so I may try this one.
Post by Chris Miller on Mar 27, 2011 8:02:15 GMT -5
This is a temporary situation, but if you are subscribing to FiOS TV in Bethlehem and use a TiVo with it, TiVo does not yet have the Albany FiOS TV listings for Bethlehem zip codes.
As of 3/27/2011, Verizon had only provided TiVo with a subset of the zip codes covered by the FiOS TV availability. I called TiVo and they suggested using the zip code 12047. That zip code is in Cohoes, which I didn't think has FiOS, but it will work.
Zip codes in Guilderland and Schenectady should also work. This should be a temporary situation, but you may need this if you get FiOS TV next week. TiVo provided me with this list: