Post by Chris Miller on Jun 8, 2011 20:59:08 GMT -5
I think you'll have to escalate the ordering process above the sales agents that take orders over the phone. They'll just use the same web page to validate your address and say it's not available. I've had good luck with support over Twitter. Follow @verizonsupport and @vzfiosny and then contact @verizonsupport. They should know who you would need to contact.
I am curious if they get approved for TV Fios will it also automatically be approved for FIOS Internet? I am more interested in the internet then the TV Service, Even though my parents are more interested in the tv service haha.
If you can get FiOS TV, you'll be able to get FiOS Internet.
Post by Chris Miller on May 8, 2011 23:42:00 GMT -5
After a month of FiOS TV being available in Bethlehem, about 1200 people (internal TWC sales figures) have switched from Time Warner Cable to FiOS. That sounds like a small number, but there are about 13,000 households in Bethlehem (US Census data). Verizon is at about 65% coverage, so that would knock the numbers down to a wildly inaccurate 8450 households that could get FiOS. Assuming that TWC had 100% of those households (ignoring Satellite and people who have no cable), they lost about 14% of their customers in a month. The percentages are guesses, but I was told that the 1200 number of households that switched is accurate.
You can spin that any way you want, but that's a loss of over $100k a month. From a serivec that has only been available since March 25th. If you are in Bethlehem and are still on TWC, now would be a good time to renegotiate your monthly bill.
Post by Chris Miller on May 4, 2011 8:17:43 GMT -5
I got to use FiOS Tech Support last night. A week after getting FiOS TV, my TiVo HD died. Specifically, I was getting the "Green Screen of Death". After a couple support calls with TiVo, we decided that it was mostly like caused by a drive failure.
I had a couple of options. I could get a replacement drive from WeaKnees, preconfigured with the TiVO software. I could send it back to TiVo for repair. TiVo offered me a Premiere as an upgrade for around $200. Or I could just replace the drive myself.
I had a spare 250Gb SATA drive, so I decided to go the DIY route. I was able to use WinMFS to a copy of TiVo HD system software on the spare drive. I tried backing up the current drive to the new one, but the system software was trashed.
After the TiVo booted up on the new drive, it went straight to the CableCARD Info screen. It listed a Verizon support number to call, along with the details needed to pair the card to the TiVo. So I called that number and went into the support queue. While I was waiting, I sent a request to the Verizon Support account on Twitter, @verizonsupport. That was at 1:30am this morning. Within a couple of minutes, I received a reply back:
Yes we can help with that. What is the Host ID, Data ID, and Hostcard Serial Number?
All of that information was displayed on the screen. I sent that back and a few minutes later, my CableCARD had been paired to my new TiVo drive. That was easy.
Do we have any news about a local Fios TV store? The VZ database shows the closest one in Wappangers Falls. Where can we take stuff to exchange/upgrade? (Not that we need to at present!)
For exchanges and upgrades, you have to do it over the phone. They will ship out a replacement unit and you send back the old one with the box that new one came in. Not as a nice as having a local store, that is a drawback with FiOS.
If you lived in a market that has had FiOS TV for a while and wanted to upgrade one of the older DVRs to the ones that we have, they would charge you $40 to cover the shipping and handling costs.
Post by Chris Miller on Apr 22, 2011 8:12:36 GMT -5
Calling ahead is a good idea. The installer showed up without my CableCARD. He made a quick call and they ran one out while he was hooking up the DVR and STB boxes. They were able to pair it up very quickly, it went much smoother than with TWC. Not having a tuning adapter makes things much simpler.