Post by Chris Miller on May 4, 2011 8:17:43 GMT -5
I got to use FiOS Tech Support last night. A week after getting FiOS TV, my TiVo HD died. Specifically, I was getting the "Green Screen of Death". After a couple support calls with TiVo, we decided that it was mostly like caused by a drive failure.
I had a couple of options. I could get a replacement drive from WeaKnees, preconfigured with the TiVO software. I could send it back to TiVo for repair. TiVo offered me a Premiere as an upgrade for around $200. Or I could just replace the drive myself.
I had a spare 250Gb SATA drive, so I decided to go the DIY route. I was able to use WinMFS to a copy of TiVo HD system software on the spare drive. I tried backing up the current drive to the new one, but the system software was trashed.
After the TiVo booted up on the new drive, it went straight to the CableCARD Info screen. It listed a Verizon support number to call, along with the details needed to pair the card to the TiVo. So I called that number and went into the support queue. While I was waiting, I sent a request to the Verizon Support account on Twitter, @verizonsupport. That was at 1:30am this morning. Within a couple of minutes, I received a reply back:
All of that information was displayed on the screen. I sent that back and a few minutes later, my CableCARD had been paired to my new TiVo drive. That was easy.
I had a couple of options. I could get a replacement drive from WeaKnees, preconfigured with the TiVO software. I could send it back to TiVo for repair. TiVo offered me a Premiere as an upgrade for around $200. Or I could just replace the drive myself.
I had a spare 250Gb SATA drive, so I decided to go the DIY route. I was able to use WinMFS to a copy of TiVo HD system software on the spare drive. I tried backing up the current drive to the new one, but the system software was trashed.
After the TiVo booted up on the new drive, it went straight to the CableCARD Info screen. It listed a Verizon support number to call, along with the details needed to pair the card to the TiVo. So I called that number and went into the support queue. While I was waiting, I sent a request to the Verizon Support account on Twitter, @verizonsupport. That was at 1:30am this morning. Within a couple of minutes, I received a reply back:
Yes we can help with that. What is the Host ID, Data ID, and Hostcard Serial Number?
All of that information was displayed on the screen. I sent that back and a few minutes later, my CableCARD had been paired to my new TiVo drive. That was easy.
