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Post by hurnik on Jan 15, 2011 12:10:41 GMT -5
I called TW to inquire why only one of my Tivo's was getting Showtime when I had 2 other units with cable cards as well.
Apparently the answer is that Showtime is tied to each cable card and that if I wanted the other 2 units to get Showtime I had to pay for each one separately (so 3x the monthly price essentially).
Anyone else with "regular" TW Cable-card boxes have this story as well?
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Post by Chris Miller on Jan 15, 2011 23:50:18 GMT -5
I would try calling again. If that fails, then escalate it up the food chain to Jeff Simmermon at TWC Headquarters. That's just doesn't make any sense. You can reach him at jeff.simmermon@twcable.com or @jefftwc. |
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Post by hurnik on Jan 16, 2011 11:13:53 GMT -5
Thanks Chris. I think the rep didn't have a clue
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peekb
Junior Member
Posts: 54
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Post by peekb on Jan 16, 2011 16:17:27 GMT -5
I have 3 TiVos with 4 CableCards (1 S3 with 2 cards) and have Showtime on all of them. The rep has no idea what he's talking about. As Chris said, call again and/or escalate.
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Post by Skaggs on Jan 16, 2011 20:15:19 GMT -5
I have two TiVo's, each with an M-card and I only pay for Showtime once on my cable bill.
The TWC reps are clueless.
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Post by hurnik on Jan 18, 2011 19:58:14 GMT -5
Sure enough, the first rep "Shawn" was a total moron.
The other rep: "rocko" was awesome. Within 5 minutes, he had everything set (I had a cable card problem as well that he was able to resolve).
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